BHM 4th Semester Front Office Operations II Question Paper 2080

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Section "A"

Brief Answer Questions:

[10 × 1 = 10]

Enlist the types of folio.

Explain PMS and VPO.

Define full house.

What is overbooking?

What do you mean by minus position?

Define high balance report.

Write down the formula to calculate occupancy percentage and house count.

What's Hubbart's formula?

Differentiate between credit limit and house limit.

10.

Define lead time.

Section "B"

Short Answer Questions:

[6 × 5 = 30]

11.

Discuss how PMS increases the efficiency of hotel operation.

12.

Explain foreign currency exchange procedures.

13.

List out the posting procedure of VTL.

14.

Explain the duties and responsibilities of night auditor.

15.

Explain budgeting & discuss its importance.

16.

Define voucher. Explain its types with uses.

Section "C"

Comprehensive Answer Questions:

[2 × 10 = 20]

17.

Explain management functions in detail.

18.

Discuss the elements, benefits and challenges of practicing yield / revenue management.

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