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Group 'A' (Very Short Questions) Answer all questions.
[10 × 1 = 10]A. What do you mean by an algorithm?
B. In the context of non-verbal communication, what does the term Proxemics refer to?
C. Which specific part of a letter represents the "short, polite closing?"
D. What is the "Stone Soup Effect" a metaphor for in group communication?
E. In "The Thief's Story," what was the name the narrator used to stay ahead of the police?
F. What is the difference between a heading and a letterhead in professional correspondence?
G. According to the text on emotional intelligence, which is often considered more important for professional success: IQ or EQ?
H. Define whistle-blowing as it relates to IT professional integrity.
I. What does the term 'concord' refer to?
J. What does the author mean by 'Dimmer dilemma' in Garber's "Death by PowerPoint?"
Group 'B' (Short Answer Questions) Answer any SIX Questions.
[6 × 5 = 30]Describe the "Talk, Don't Read" principle of presentation skills.
What are the key differences between formal and informal letters? Mention at least three structural differences.
Define sociogram and how it helps in understanding team dynamics.
Discuss the importance of active listening and its three main degrees (Repeating, Paraphrasing, and Reflecting).
Based on the reading "The Digital Citizen," explain how digital footprints affect a professional's reputation.
Rewrite the following sentences using the verbs in the brackets in the correct tense.
a) My father (not drink) coffee very often. He (drink) it now.
b) My sister (work) in an American company at the moment.
c) Look at the Bagmati River. It (flow) faster than usual.
d) Normally I (go) to bed at 11 am.
e) I (hear) some strange noise now.
Fill in the blanks with at, on and in.
a) The old temple is hidden deep ………………… the forest.
b) We waited ………………… the bus stop for over an hour.
c) The birds were flying ………………… the sky in perfect formation.
d) She placed the vase ………………… the table.
e) He arrived ………………… the airport just in time for his flight.
Group 'C' (Long Answer Questions) Answer any TWO Questions.
[2 × 10 = 20]You recently bought a micro-oven from an online retailer, paying 10500 rupees. After using about one week, the case of the oven started heating excessively and consumed more power. At the same time, your brother found a similar oven for 8000 rupees in a local shop. Write a complaint letter to the online retailer, supply.com, Pepsikola, Kathmandu.
Define Netiquette. Discuss the ethical implications of "Flame Wars" and "Cyberbullying" in professional cyberspace. How can practicing 'The Human Element' and 'Compassion' improve digital interactions?
How did the guide demonstrate leadership during the refugees' journey, and what qualities made his leadership effective in a life-threatening situation in "The Great Answer?"