BHM 3rd Semester
Front Office Operations I Board Question Paper 2025

TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
May 2025
Full Marks:60 Pass Marks:30 Time:3 Hrs.
BHM 204:
Front Office Operations I

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 * 1 = 10]
1.

Why is it important to deal effectively with wakeup call?

2.

What is complimentary rate in hotels?

3.

Define scanty baggage guest.

4.

What do you understand by Dead move?

5.

List the information provided by tariff card.

6.

Why does front office maintain relationship with maintenance?

7.

List any four types of communication barrier.

8.

What is upselling? Give example.

9.

Explain density chart.

10.

Define the term No-show.

Section "B"

Short Answer Questions: (Attempt any SIX Questions)

[6 * 5 = 30]
11.

List and explain the various activities that takes place in an arrival stage of reservation.

12.

Write short notes on:
a. Amendment in reservation
b. Concierge

13.

What are various basis of charging room rate? Explain.

14.

Explain the various basis of charging room rate? Explain.

15.

Discuss about the significance of guest room change in a hotel.

16.

Which is more essential in front desk, fluency in communication or effective communication? Explain with example.

17.

Sketch the organizational chart of a front office department. Mention the duties of Information desk.

Section "C"

Comprehensive Answer Questions: (Attempt any TWO Questions)

[2 * 10 = 20]
18.

Elaborate on uniformed services and procedure.

19.

What are the various benefits of PMS? Explain about the various PMS application used in hotel.

20.

Define reservation. How do you deal with over booking and cancellation of reservation? Discuss.