BHM 3rd Semester
Front Office Operations I Board Question Paper 2023

TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
September - October 2023
Full Marks:60 Pass Marks: Time:3 Hrs
BHM 319:
Front Office Operations I

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 * 1 = 10]
1.

How do you explain the term Express Registration?

2.

Enlist two Don'ts in telephone handling.

3.

Mention the guest cycle in a hotel.

4.

What is reservation amendment?

5.

Why is room reservation important in hotel?

6.

Name any two types of manual room keys.

7.

List any two principles of guest relations in a hotel.

8.

Define Express Check-out.

9.

Give the importance of registration charts.

10.

List down the two barriers of communication.

Section "B"

Short Answer Questions:

[6 * 5 = 30]
11.

"Attitudes of front office personnel leads to success and failure of hotel business." Justify with examples.

12.

Discuss the types of reservation and their importance.

13.

What are the procedures for handling guest complaints? Why are they important?

14.

Explain the general steps involved in departure procedures for FITs.

15.

Brief about the room rate and its types.

16.

Describe the procedure regarding safety and security in hotel.

Section "C"

Comprehensive Answer Questions:

[2 * 10 = 20]
17.

Describe in detail about the standard sequential procedure for guest check-in in a hotel.

18.

Elaborate communication process with the chart. Detail the methods of communication system.