BHM 3rd Semester
Front Office Operations I Board Question Paper 2022

TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
January 2022
Full Marks:60 Pass Marks: Time:3 Hrs
BHM 319:
Front Office Operations I

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10*1=10]
1.

What are the types of Errand Card.

2.

Enlist the various types of hotel on the basis of length of guest stay.

3.

Define a C-form.

4.

Mention the points to be considered for successful guest relation.

5.

List out various causes for occurring complain in hotel.

6.

What are the steps involved in scanty baggage handling procedure?

7.

How can hotels ensure the safety and security of female guests during their stay?

8.

Write down any four importance of organization chart.

9.

What is a crib rate?

10.

Define the following terminologies:
a. Dead Move
b. Mounting

Section "B"

Short Answer Questions:

[6*5=30]
11.

What are the various modes and sources of reservation? Write.

12.

Define communication process with its barriers.

13.

Discuss about international chain hotels and it operation systems.

14.

Write in brief the first and third stages of Guest Cycle.

15.

Enlist the duties and responsibilities of Lobby Manager and Bell-Boy.

16.

Write down short notes on:
a. Self Check-in
b. Express Check-out

Section "C"

Comprehensive Answer Questions:

[2*10=20]
17.

Discuss about registration with the standard procedure of guest check-in followed in large hotel industry.

18.

Explain about the various security measures applied by the hotels for the safety of guests, employees and property.