BHM 2nd Semester
Housekeeping Operations II Board Question Paper 2024

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TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
November 2024
Full Marks:60 Pass Marks:30 Time:3 Hrs.
BHM /
Second Semester /
BHM 153:
Housekeeping Operations II

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 * 1 = 10]
1.

What do you understand by safety Ergonomics?

2.

Where is linen room located in the hotel?

3.

Write about linen sorting.

4.

How is a work schedule defined?

5.

What are recyclable and non-recyclable items in housekeeping operations?

6.

Which chemical is commonly used in the dry-cleaning process?

7.

Name any two flower arrangement types.

8.

Explain valet service.

9.

Define first aid treatment.

10.

Write in brief about calendaring machine.

Section "B"

Short Answer Questions: (Attempt any SIX Questions)

[6 * 5 = 30]
11.

Define linen. Explain about linen movement.

12.

List down basic rules and principles of flower arrangement.

13.

Write brief notes on frequency schedule.

14.

Explain fiber. Mention the characteristics of fiber.

15.

What is a curtain? Brief its types.

16.

How is flower arrangement? What are its types?

17.

Define par stock. Why is it important in a hotel?

Section "C"

Comprehensive Answer Questions: (Attempt any TWO Questions)

[2 * 10 = 20]
18.

Define laundry and mention its importance. Explain any three laundry equipment.

19.

What are the roles of housekeeping towards safety of the hotel?

20.

Sketch the layout of linen room. Describe the functions of linen room.