BHM 1st Semester
Housekeeping Operations I Board Question Paper 2024

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TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
May 2024
Full Marks:60 Pass Marks:30 Time:3 Hrs.
BHM /
First Semester /
BHM 104:
Housekeeping Operations I

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 × 1 = 10]
1.

List out any four attributes of housekeeping personnel.

2.

Write the use of Brasso and Silvo.

3.

What does UR, OOO, SL and SR stand for?

4.

Why is evening service done?

5.

Enlist the type of hotel according to location.

6.

Write any four mechanical equipment used in housekeeping department.

7.

Brief the term scrubbing.

8.

What is an upholstery?

9.

Who is skipper?

10.

What do you understand by home stay?

Section "B"

Short Answer Questions: (Attempt any SIX Questions)

[6 × 5 = 30]
11.

List down the importance of housekeeping department.

12.

Define carpet. Brief the problem of carpet.

13.

Define cleaning and explain the principle of cleaning.

14.

How do you handle suspicious guest in a hotel?

15.

Describe the interdepartmental relation of housekeeping with others.

16.

Why is control desk known as nerve center of housekeeping departments?

17.

Write short notes on:
a. Turndown service
b. Lost and found

Section "C"

Comprehensive Answer Questions: (Attempt any TWO Questions)

[2 × 10 = 20]
18.

Draw the layout of housekeeping department of the large hotel. Explain its section in brief.

19.

Define key. Brief various types of keys used in the hotel and its control system.

20.

What are functional departments of hotel? Discuss.