BHM 1st Semester
Housekeeping Operations I Board Question Paper 2022

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TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
2022
Full Marks:60 Pass Marks:30 Time:3 Hrs
BHM /
First Semester /
BHM 321:
Housekeeping Operations I

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 × 1 = 10]
1.

Write any four duties and responsibilities of Room Maids.

2.

Name the equipments required for telephone cleaning.

3.

What do you mean by second service?

4.

What is fumigation?

5.

Where is lost and found section located?

6.

What does DND, P, N and SO stand for?

7.

List any four supplies of bathroom.

8.

Mention the types of floor.

9.

Define dusting.

10.

Briefly write on Maid's cart.

Section "B"

Short Answer Questions: [6 × 5 = 30]

[6 × 5 = 30]
11.

List down the importance and the role of housekeeping department.

12.

Explain the various types of keys used in a hotel. Write about key control measures.

13.

Write on safety rules for housekeeping departments.

14.

Define pest control. Explain the different types of pesticides.

15.

What is Room and explain various types of bed?

16.

Write short notes on:
a. Dead Guest
b. Guest Complain

Section "C"

Comprehensive Answer Questions: [2 × 10 = 20]

[2 × 10 = 20]
17.

Define control desk with its function. Explain the files and registers maintained by Desk Control.

18.

What is cleaning? Explain cleaning methods and principles.