BHM 1st Semester
Housekeeping Operations I Board Question Paper 2019

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TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
2019
Full Marks:60 Pass Marks:30 Time:3 Hrs
BHM /
First Semester /
BHM 321:
Housekeeping Operations I

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 * 1 = 10]
1.

Write any four duties of EHK.

2.

Write any four section of Housekeeping Department.

3.

List three types of bed with their size.

4.

Write any four attributes of housekeeping staff.

5.

What do VR, DL, DND and SR stand for?

6.

What is Fumigation?

7.

What is Cot?

8.

What is customer relation?

9.

What do you understand by second service?

10.

What are the different types of Pesticides?

Section "B"

Short Answer Questions: [6 x 5 = 30]

[6 x 5 = 30]
11.

What is the role of Housekeeping Department to maintain the standard of Hospitality Business?

12.

Draw the format of Room report and Discrepancy report.

13.

What are the principles of cleaning? How do you select cleaning equipments?

14.

How does housekeeping department maintain safety and security of hotel and hotel guest?

15.

Define Guest Complain. What are the step to be followed to handle the guest complain?

16.

Write short notes on:
a. Skipper b. Damage to hotel property

Section "C"

Comprehensive Answer Questions: [2 x 10 = 20]

[2 x 10 = 20]
17.

Draw the layout of housekeeping department in a large hotel. Also explain the function of each section.

18.

Explain any four files and registers maintain by desk control and explain the importance of each register.