BBM 3rd Semester
Business Communication Board Question Paper 2022

What is intercultural communication?

What is non-verbal communication? Give two examples of non-verbal communication.

When do acquaintances shake hands in your country?

Write a sentence to represent an action over a long period of time.

Give an example of polite rejection of an offer.

Punctuate the following expression:

Each team was provided the following 8 kilos of food including vegetables water and salt and ample kerosene

Complete the following sentences filling up appropriate linking words or phrases:

You………….think it's boring, but in fact it's very interesting.
We are writing to you ………..clearly certain confused points.
I agree entirely with your suggestion for our city centre,………..that is should become a traffic-free zone.

What is sexist language? How can you make sexist language a neutral one? Give example to support your answer.

Write a memo to all the staff of a company for attending in an upcoming group photo session followed by high tea. Mention the dress code, venue and time of the program.

Write an unpleasant conversation between a manager and a junior staff in the same office.

In your country, do people stare at strangers? What could be the consequences?

Change the following into passive:
We'll do it tomorrow.
They are working on it now.
We have already sent you the goods to your address.

Write a letter of complaint to the concerned authority about the insufficient bus service which you use every day to get to your campus. Explain the inconveniences that you and other passengers have to put up with. And suggest the ways of improving the service.

Write a story sharing your experiences of working in a company (imaginary) as a junior officer for three years.

Being diplomatic is considered crucial in communication. What are the ways of being diplomatic? Illustrate with examples.

Design an invitation card for the upcoming annual event of a company (imaginary) you work for.

Read the following case carefully and answer the questions asked below.

You consider yourself a good communicator at work and your career path is proceeding to plan. Your superiors have recognized your talent and performance and you have recently been promoted to supervise a division of a retail operation.

The group of workers you have been delegated to supervise comprises 15 people, (8 females, 7 males), one of whom has been with the organization for 9 years. This person has a strong, domain personality and is looked up to by the others and is regarded by some of group as a 'natural leader'. Further the same person dominates conversation during tea breaks and on the shop floor as well and expresses strong options on a wide range of work and private matters.

Your predecessor continually had a good deal of trouble trying to get this person to 'toe the line', and was pleased when they were shifted sideways to a job where they would not have to supervise this person.

However, you are determined to change all this and to put your stamp of authority on this group of people in your new division. After asking your new group to change the way they perform an important daily work procedure – which has proved to be very effective in other branches of the organization, you notice the group in obviously animated discussion, taking about your proposal.

Once again, the person who the group regards as 'their natural leader' is having the most to say and controlling the discussion. After lunch this person approaches you and informs you that the group has decided your proposed change will not work, and that they refuse to have anything to do with it.

Questions:

Write your response when the group decides that your proposed change will not work and refuse to revise any of the future planning?
Does your communication emphasize the uniqueness of any given situation?