BBM 5th Semester
Organizational Behavior Board Question Paper 2022

TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
January 2022
Full Marks:60 Pass Marks:30 Time:3 Hrs.
BBM / Fifth Semester /
Fifth Semester /
MGT 203:
Organizational Behavior

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[6 × 1 = 6]
1.

Write any four topics that social psychology contributes to OB.

2.

Give two examples of organizational change.

3.

Give two examples of noise in communication process.

4.

What is self-actualization?

5.

Define attribution.

6.

Mention four schedules of reinforcement.

Section "B"

Descriptive Answer Questions:

[6 × 3 = 18]
7.

How is appreciative inquiry different from other OD techniques?

8.

Describe three major OB challenges of managers in the third decade of this millennium.

9.

How can you manage the barriers to communication?

10.

Write three assumptions of contingency leadership theories.

11.

What are the roles of employee and organization to increase job satisfaction?

12.

What major personality attributes affect workplace behaviors?

Section "C"

Analytical Answer Questions:

[4 × 6 = 24]
13.

When should an organization introduce change? Explain.

14.

Why is understanding of individual behavior important to managers?

15.

Why are concepts of perception relevant to OB?

16.

It is said that reinforcement is better than punishment to change employee's behavior. Give your arguments.

Section "D"

Comprehensive Answer Questions:

[4 × 3 = 12]
17.

Read the following case carefully and answer the questions that follow:
At the Department of Psychology in TriChandra College, professor Rita Subba created an uncomfortable and even hostile atmosphere to the newly selected employee, assistant professor Rukmangad Poudel. Since she was the head of department, she had to assign him with tasks but, she lingered and did not let him sign on the attendance register. All other employees in the department were surprised by her behavior but could not oppose it. Neither was this issue their concern. Another professor Aarati who wanted to displace Rita as head reported this incident after a month to the principal of the college. Rita was invited for clarification but could not present valid reasons. Rukmangad was finally called to join the department.
On the second day at department, Rukmangad scolded a clerk to have failed to communicate to him about the issue and blamed all persons working in the department of being complicit to the oppressor. Through this clerk, he sent the indirect message to Rita not to mess with him ever. Still, Rita would not stop.
Rukmangad was assigned tasks more than other persons of his rank. In the beginning, Rukmangad was adamant that he would not do extra classes. For a week, students could not have lectures. Finally, he concluded that students should not suffer and started to do classes. Rita did not arrange extra payment for his extra work. He continuously urged her to arrange such payment. She ignored or dismissed. The hostility escalated and one day, Rita tried to insult Rugmangad in front of other staff. Rukmangad was tough and had grown tougher. He opposed her right away but this incident bothered him for days. He was stressed and his job satisfaction lowered. Aarati persuaded Rukmangad and all other staff to oust Rita from the position of head after a week. After two days, they filed a petition to principal to force out Rita from head.
Questions:
a. What are the consequences of conflict? Take the case of Department of Psychology as the basis to answer this question.
b. What is the source of conflict in the department?
c. Who could have resolved this conflict? How?
d. Will Rita be fired from head? Who will benefit? Justify.