BBA 5th Semester
Business Information System Board Question Paper 2024

TRIBHUVAN UNIVERSITY
FACULTY OF MANAGEMENT
Office of the Dean
September - October 2024
Full Marks:60 Pass Marks:30 Time:3 Hrs.
BBA /
Fifth Semester /
IT 233:
Business Information System

Candidates are required to give their answers in their own words as for as practicable.
The figures in the margin indicate full marks

Long Answer Questions
Section "A"

Brief Answer Questions:

[10 × 1 = 10]
1.

Give example of any two computer based reservation system.

2.

Define business process improvement.

3.

Differentiate between database and data warehouse.

4.

List out any two types of wireless network.

5.

Mention any two importance of Web 2.0.

6.

Explain anyone desirable characteristics of TPS.

7.

Define operational supply chain management.

8.

What is business analytics?

9.

Define Data Mart.

10.

What is Information System?

Section "B"

Short Answer Questions:(Attempt any FIVE Questions)

[5 × 3 = 15]
11.

How we can achieve operational excellence by using information system? Explain with example.

12.

Mention the advantage of Database approaches for managing data.

13.

Explain any three advantages of Mobile commerce.

14.

What is the importance of social computing in marketing?

15.

Explain any two types of functional area information system.

16.

Briefly explain different stages of Business Analytics.

Section "C"

Long Answer Questions:(Attempt any THREE Questions)

[3 × 5 = 15]
17.

Explain the steps of Business Process Reengineering.

18.

How the application of Business Analytics Facilitate in decision making? Explain with example.

19.

Explain any three types of customer relationship management system.

Section "D"

Comprehensive Answer / Case / Situation Analysis Questions:

[20]
20.

"By Implementing Knowledge management system we can improve overall organizational performance". Justify this statement with example.

21.

Read the following scenario and answer the question given below:

Management at your agricultural chemicals corporation has been dissatisfied with production planning. Production plans are created using best guesses of demand for each product, which are based on how much of each product has been ordered in the past. If a customer places an unexpected order or requests a change to an existing order after it has been placed, there is no way to adjust production plans. The company may have to tell customers it can't fill their orders, or it may run up extra costs maintaining additional inventory to prevent stock-outs. At the end of each month, orders are totaled and manually keyed into the company's production planning system. Data from the past month's production and inventory systems is manually entered into the firm's order management system. Analysts from the sales department and from the production department analyze the data from their respective systems to determine what the sales targets and production targets should be for the next month. These estimates are usually different. The analysts then get together at a high-level planning meeting to revise the production and sales targets to take into account senior management's goals for market share, revenues, and profits. The outcome of the meeting is a finalized production master schedule. The entire production planning process takes 17 business days to complete. Nine of these days are required to enter and validate the data. The remaining days are spent developing and reconciling the production and sales targets and finalizing the production master schedule.

Questions:
a. What are the deficiencies in data management approach adopted by this organization and how it can be made efficient?
b. How the concept of social computing can be implemented by given organization to enhance the business process of customer service department?
c. Which advanced IT Technologies will you suggest to use to minimize the order fulfillment process?